**Free Ground Shipping applies to any individual order or individual shipping destination of $100.00 or more of "Signature" brand products only. This free shipping offer applies to the lower US 48 contiguous states and anywhere in Canada. Otherwise, standard shipping rates apply. Please remember that production times exist to create and custom engrave blank products, so you need to leave enough time for production time, plus ground shipping time. Sometimes customers on a rushed schedule will need to pay for expedited shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Due to the nature of custom products, sometimes the weight listed is different than the actual weight.
Most orders are shipped 6-10 business days of receiving your approval documents, unless otherwise noted. (Bulk acrylic or custom pieces will generally take longer to produce.) Artwork on logos may require additional time and if your product requires a color fill, there may be additional time needed for production to ensure that paint is properly cured. All of our products list the production time next to their description. If you require your awards sooner, give us a call at 1-866-313-ABLE and we most likely will be able to accommodate your schedule. Rush orders may be subject to rush charges associated with the unavoidable costs of an accelerated production schedule and would likely have to ship by overnight service.
All of our products are custom decorated, therefore we cannot accept returns. We encourage all of our customers to order samples in advance, to make sure they are comfortable with what they are purchasing. If any item is broken or defective upon arrival, please let us know immediately.